Typical Tasks
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Confer with network users about solutions to existing system problems.
Perform routine network startup and shutdown procedures, and maintain control records.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
Investigative
Studying, Research based work
What personality traits do you need to succeed?
Attention to Detail
Analytical Thinking
Dependability
Integrity
Cooperation
Independence
What key skills are needed for this job?
Reading Comprehension
Critical Thinking
Judgment and Decision Making
Systems Analysis
Systems Evaluation
Complex Problem Solving
Expected Knowledge
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
