Typical Tasks
Answer patrons' questions about gaming machine functions and payouts.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Greet customers and ask about the quality of service they are receiving.
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Integrity
Self-Control
Stress Tolerance
Dependability
Attention to Detail
Cooperation
What key skills are needed for this job?
Monitoring
Service Orientation
Active Listening
Speaking
Critical Thinking
Reading Comprehension
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
