Typical Tasks
Answer customer questions regarding problems with their accounts.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Record information about financial status of customers and status of collection efforts.
Advise customers of necessary actions and strategies for debt repayment.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Enterprising
Business based Work
Social
Working with people
What personality traits do you need to succeed?
Integrity
Attention to Detail
Dependability
Independence
Cooperation
Analytical Thinking
What key skills are needed for this job?
Active Listening
Speaking
Persuasion
Social Perceptiveness
Writing
Critical Thinking
Expected Knowledge
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
